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Veridorix Nova

Privacy Policy

Last updated: January 15, 2025

At Veridorix Nova, we care about how your personal information is handled. This policy explains what we collect, why we need it, and what rights you have. We've written this in plain language because legal documents shouldn't require a law degree to understand.

Information We Collect

Information You Give Us Directly

When you reach out for flower care consultation or book our services, we collect basic details you provide:

  • Your name and contact information (email address, phone number)
  • Address details if you need on-site consultation in Baku
  • Information about your plants and specific care concerns
  • Payment details when you purchase our services
  • Communication preferences and any special requirements you mention

Information We Collect Automatically

Our website gathers some technical data to work properly and improve your experience:

  • Device and browser information
  • IP address and general location data
  • Pages you visit and how long you spend on them
  • Referring websites and search terms that brought you here

How We Use Your Information

We're not in the business of selling data or spamming inboxes. Here's what we actually do with your information:

Purpose Details
Service Delivery Providing flower care consultations, scheduling appointments, following up on your plant health questions
Communication Sending appointment reminders, answering your questions, sharing care tips you've requested
Payment Processing Handling transactions securely through our payment partners
Service Improvement Understanding which services are most helpful, identifying common plant care challenges in Azerbaijan
Legal Compliance Meeting our obligations under Azerbaijan law and maintaining proper business records

Who We Share Information With

We don't hand your data to third parties for marketing. But running a business means working with some partners:

  • Payment processors who handle transactions securely (they see only what's needed for payment)
  • Email service providers who help us send appointment confirmations and care guides
  • Website hosting services that keep our site running
  • Legal authorities if required by Azerbaijan law or to protect our rights

We sign agreements with these partners requiring them to protect your data and use it only for the specific purposes we've authorized. They can't use your information for their own marketing.

How We Protect Your Data

Security isn't just about technology. It's about responsible practices:

  • We use SSL encryption for all data transmitted through our website
  • Payment information is processed through secure, certified payment gateways (we don't store your card details)
  • Access to client data is restricted to team members who need it for their work
  • We regularly update our security measures and review our practices
  • Physical documents are stored securely at our Baku office

That said, no system is completely invulnerable. We do our best to protect your information, but we can't guarantee absolute security. If we detect a breach that affects your data, we'll notify you promptly.

How Long We Keep Your Data

We don't hold onto information longer than necessary. Here's our approach:

  • Active clients: We keep your consultation history and contact details while you're using our services
  • After service ends: We retain records for three years to handle any follow-up questions or concerns
  • Financial records: Kept for five years to comply with Azerbaijan tax and accounting requirements
  • Marketing communications: Until you unsubscribe or ask us to delete your data

Once the retention period ends, we securely delete or anonymize your information.

Your Rights and Choices

Under Azerbaijan law and our commitment to transparency, you have several rights:

Access and Portability

You can request a copy of the personal data we hold about you. We'll provide it in a readable format within 30 days.

Correction

If something's wrong or outdated, let us know and we'll fix it promptly.

Deletion

You can ask us to delete your information, though we might need to keep some records for legal or accounting purposes.

Marketing Opt-Out

Don't want care tips or updates? Click unsubscribe in any email or contact us directly. You'll still receive appointment confirmations and service-related messages.

Object to Processing

You can object to how we use your data in certain situations. We'll review your request and respond within 30 days.

To exercise any of these rights, reach out using the contact details at the bottom of this page. We'll verify your identity and process your request as quickly as possible.

Cookies and Tracking

Our website uses cookies to function properly and improve your experience. Here's what they do:

  • Essential cookies: Keep the website working (remembering items in forms, maintaining security)
  • Analytics cookies: Help us understand which pages are useful and where people get stuck
  • Preference cookies: Remember your choices like language settings

You can control cookies through your browser settings, though disabling some might affect how the site works.

Children's Privacy

Our services are designed for adults. We don't knowingly collect information from anyone under 18. If you're a parent and believe your child has provided us with personal data, contact us immediately and we'll delete it.

International Data Transfers

We're based in Azerbaijan, but some of our service providers operate servers in other countries. When your data moves across borders, we ensure it's protected according to this policy and applicable laws. We work only with partners who maintain adequate security standards.

Changes to This Policy

We'll update this policy occasionally as our practices evolve or laws change. When we make significant changes, we'll notify you by email or through a prominent notice on our website. The date at the top shows when we last updated this document.

Continuing to use our services after changes take effect means you accept the updated policy.

Legal Basis for Processing

We process your personal data based on:

  • Contract performance: When you book consultations, we need your information to deliver the service
  • Legitimate interests: Improving our services and running our business efficiently
  • Legal obligations: Keeping records required by Azerbaijan tax and business laws
  • Consent: For marketing communications, which you can withdraw anytime

Questions About Your Privacy?

If something's unclear or you want to exercise your rights, we're here to help.

44 Jafar Jabbarli street, Baku 1122, Azerbaijan